FAMILY MEDICAL CENTRE
Welcome to the new and improved Doncaster East Family Medical Centre
After months of preparation, we are now fully operational from our new custom built location
not far from our old address.
All our doctors are fully experienced in caring for patients of all ages and highly dedicated to our patients. We are now even more committed to providing high quality medical care six days a week from our new location on Blackburn Road. As always, we strive to provide a personalised, wholistic, high-quality family medical care for our patients.
Appointments can now be made on the phone with one of our friendly receptionists or online via our website.
- - Women's and Men's Health
- - Children's Health and Immunisation
- - Travel Vaccinations
- - Wound Care & Minor operations
- - Pre-employment & Insurance Medicals
- - Occupational Health
Chronic Disease Management
- - Health Assessment & Care Plans
- - Diabetic management including access to credentialed Diabetic educator
- - Acupuncture
- - Contraceptive Advice including Implanon insertion
- Australian ClinicalLabs provides an on-site pathology service from:
Mon-Fri: 8.00am to 12.30pm
Meet the Team
Dr. Lawrence Wu
MBBS Dp Med Acup
Dr. Rose Thanenthiran
Dr. Rosalyn Davies
Dr. Charmaine Trewarn
Frequently Asked Questions
General InfoIt is our strict policy to maintain the absolute security for all our medical records. We respect that they are conﬁdential documents and none of the information will be accessed by any unauthorised personnel.
We will only release your medical records upon provision of a signed authority from yourself when you decide to seek medical care elsewhere or if you are moving to a different area.All patients are automatically added to both the government run register and our recall system for PAP smears and immunisations. Please inform the doctors if you prefer not to be on this system.Repeat prescriptions and referral letters are not available by phone. Please kindly make an appointment in case these are required.
Referral letters are usually valid for 12 months from any general practitioners and 3 months only from any other specialists. They will generally require to be renewed before seeing your specialist - please note that they are legally not allowed to be backdated.We provide disabled parking at the back entrance and a wheelchair accessible toilet on premises.
AppointmentsPlease indicate when you ring for an appointment if a longer consultation is expected for complex or multiple problems. Double appointments are recommended for each individual members of your family to be seen together; if more than one family member is anticipated to be seen by the doctor, please book an appointment time for each member.Our doctors are equally committed to being on time and the maintenance of the high quanity of care, so it is possible that you might not be seen at your scheduled time due to longer than normal time spent on some patients with complicated issues and unexpected emergencies.Walk-ins are catered for as long as we are able to ﬁt you in, but appointments are strongly recommended. Patients with appointments are generally prioritised to be seen before those without an appointment. Please let us know as soon as possible if you are unable to make your appointment - adequate notice for cancellations is much appreciated, both by us and by the other patients.A normal appointment is required to discuss your test results with the doctor. They are generally not available over the phone and our receptionists are not medically qualiﬁed to discuss them with you. We make every effort to call you regarding your results requiring further discussion, but it is your onus to make an effort to find out if any action needs to be taken for your results.
Fees & BillingNormal fees apply for all consultations. The first visit will be billed at the normal private rate regardless of age and concession card status. After the first visit, Pensioners, Health Care Card holders and children under 16 will be bulk billed Monday to Friday. Higher fees apply for Saturday and once again irrespective of age and concession card status. Please note higher fees also apply for longer consultation.We accept cash, cheque and payment by EFTPOS and credit cards.Consultation fees attract a Medicare rebate if eligible and you can have your rebate deposited into your account if you have registered your bank account details with Medicare or if you can provide us with your BSB and Account numbers.Accounts need to be settled at the time of consultation, otherwise an administration fee of $10 will apply to accounts not settled on the day of consultation.
After Hours Arrangements
If you require immediate or urgent medical attention outside of DEFMC's opening hours, there are several local services which may still be available:
Triple Zero Emergency
After Hours GPs Clinic (open until 11.30pm nightly)
36 Wellington Road
Box Hill 3128
Tel: 9899 9980
Locum Service (24hr service)
Tel: 9429 5677
We welcome your suggestions and appreciate your constructive comments and feedback. Please direct all your queries to our Practice Manager, unless you feel your concern needs to be addressed outside the practice, please contact either of the following:
Victorian Health Services Commissioner
Level 30, 570 Bourke Street
Tel: 8601 5222
Australian Health Practitioner Regulation Agency
Level 8, 111 Bourke Street
Tel: 1300 419 4950