Recent News

Important notice

COVID-19 Prevention Measures

Face masks are mandatory when attending our clinic.

If you have a fever or chills or cough, sore throat, shortness of breath, runny nose or loss of sense of smell - please call our staff on 9842-8585 to organise a telephone consult with your doctor.

Do not attend the clinic.

When you arrive, do not enter the clinic. Remain in your car and call to let us know you are here and we will call you in when it is your turn.

COVID-19 Vaccine ⟶

We are NOT one of the allocated clinics giving the vaccine. To find out where you can have yours, please click here and select ‘Book an appointment’. Enter your postcode and age group and a list of clinics will appear and you will be able to book for a Covid vaccine online.

Personalised healthcare

  • Men's and Women's Health: family planning, Cervical screening/pap smears, pregnancy tests
  • Children's Health and Immunisation
  • Travel Vaccinations
  • Wound Care & Minor operations
  • Pre-employment & Insurance Medicals
  • Occupational Health
  • Accredited Yellow Fever Vaccination Clinic

Meet the team

All our doctors are experienced in caring for patients of all ages and backgrounds and are highly dedicated to our patients.

We have multilingual staff and always strive to provide personalised, wholistic, high-quality family medical care for all of our patients.

Come visit us! We are committed to providing high quality medical care six days a week from our location on Blackburn Road.

Appointments can be made from the link here

Dr. Lawrence Wu

MBBS Dp Med Acup

English, Cantonese, Mandarin

Dr. Rose Thanenthiran

MBBS, FRACGP

English, Tamil

Sathiya Sivanesan

MBBS

English, Tamil

Frequently asked questions

How can I make an appointment to see a doctor?

Consultations are by appointment only. Please ring the surgery on 03 9842 8585 to make an appointment or book online via HotDoc

Please tell the receptionist the following: your full name, address, date of birth and inform us how many people the consultation is for. We need to allocate a separate appointment time for each person.

If you need more time with the doctor, such as for an insurance medical (these are out of pocket-not claimable on Medicare), emotional difficulties or a second opinion, please tell the receptionist when you book your appointment as a longer consultation may be required. Please book a separate appointment for each person that needs to be seen.

Our doctors are committed to being on time. However, emergencies will be seen before booked appointments.

What are DEFMC’s privacy laws and policy on medical information management?

It is our strict policy to maintain the absolute security for all our medical records. We respect that they are confidential documents and none of the information will be accessed by any unauthorised personnel.

We will only release your medical records upon provision of a signed authority from yourself when you decide to seek medical care elsewhere or if you are moving to a different area.

What is the Recall & Reminder System?

Our practice is committed to providing optimal care and as such, subscribes to all government recall systems for Cervical screening/Pap smears and Immunisations.

All patients needing follow up treatment are automatically placed onto these recall systems. Please let your doctor know if you do not wish to participate.

Please respond to all recalls either via phone or letter.

How do I make repeat prescriptions/referrals?

Requests for repeat prescriptions, referral letters and medical certificates will not be taken over the phone. You must make an appointment with your doctor to obtain these.

Referral letters are usually valid for 12 months from any general practitioners and 3 months only from any other specialists. They will generally require to be renewed before seeing your specialist - please note that they are legally not allowed to be backdated.

How can I receive my electronic prescription (eScript) information?

You can now receive your prescription electronically; this is called an eScript.

Your doctor can SMS or email you a link which has a QR code. Take this code to any pharmacy of your choice. If there are Repeats on the prescription, the pharmacy will issue you with a new QR code. Please note that eScripts are only available for patients with an IHI number.

This new service avoids the need for patients to collect a paper prescription for their medications. You must have a smart phone or an email address to receive an eScript. If needed, you can forward the SMS or email to another person, and they can collect the medication on your behalf.

Is there disabled access to the building?

We provide disabled parking at the back entrance, a wheelchair accessible toilet on premises and front and rear automatic sliding doors

More Info

Click here for a full list of our services and how to reach us

Emergency appointments

DEFMC have limited spaces during the day for Emergency appointments. Please respect that the purpose of an emergency appointment is to deal with the immediate problem and is not suitable for managing your routine health and medical issues.

Medical Emergencies

In cases of extreme medical emergency, like chest pain or suspicion of stroke, call “000” immediately. Otherwise, call the surgery and you will be instructed as to the best course of action to take.

Please advise our staff if your call is a medical emergency so that you are not put on hold.

After hours

When the surgery is closed, if you are calling regarding a medical emergency, please hang up & call “000” for an ambulance immediately

The closest Emergency Dept is at Box Hill Hospital. Entry via Rodgerson Road

If you would like a home visiting doctor, please call 13 74 25. They are available weeknights, weekends, and public holidays

Find us

116 Blackburn Road,
Doncaster East,
VIC, 3109

Limited parking available on site. Alternatively, 2 hour parking is available around the corner on Beverley Street

03 9842-8585 (Tel)

03 9841-8798 (Fax)

Hours

(Closed Sundays & Public Holidays)
Monday - Friday: 8am – 6pm
Saturday: 8am – 12noon

Patient feedback

Patient feedback is encouraged and should be directed to the Practice Manager. We take your concerns, complaints and comments seriously and appreciate your suggestions. If you feel your issue needs to be addressed outside the practice please contact:

Victorian Health Services Commissioner

Tel: 1300 582 113
hcc.vic.gov.au

AHPRA

Tel: 1300 419 495
ahpra.gov.au

Privacy Laws – Medical Records

Your medical record is a confidential document. No medical information will we accessed by unauthorised personnel. It is the policy of this practice to maintain security of medical records.

Please refrain from sending sensitive personal information to us via email unless the message is encrypted with a password which is sent in a separate email.